NL | EN | DE

Returns

Last updated: August 2026

Didn't quite click? Maybe FLIPGNOME is causing a little too much trouble with the neighbours or simply doesn't fit your interior after all. No problem. You have the legal right to notify us within 14 days of receiving your order that you wish to return your purchase.

The Rules

To be eligible for a full refund, please handle FLIPGNOME, its packaging and all included accessories with reasonable care and keep the following in mind:

  • FLIPGNOME must be returned undamaged and free from scratches.
  • FLIPGNOME may only be used and handled to the extent necessary to assess the nature, characteristics and functioning of the product.
  • FLIPGNOME must be returned in new condition. This means it may have been inspected and tested indoors, but must not have been used outdoors.
  • If the product shows signs of use beyond what is necessary to assess the product, or if it has been damaged, we may charge for the resulting loss in value in accordance with applicable law.
  • Where possible, please use the original, undamaged packaging to protect FLIPGNOME during transport.
  • Return shipping costs are your responsibility, unless otherwise agreed or the return is the result of an error on our part.

How to return your FLIPGNOME

  • Send an email to info@flipgnome.nl with your order number and let us know that you wish to return your purchase.
  • We will provide you with the return address and further instructions.
  • Pack FLIPGNOME securely, take the parcel to your chosen shipping point and keep your proof of postage.
  • Once FLIPGNOME has arrived safely, we will confirm receipt and inspect the product.

Return shipping and transport damage

  • FLIPGNOME is a fragile design object. Please pack it carefully and securely when returning it. Where possible, use the original packaging and make sure the product cannot move around or become damaged during transport.
  • The risk of the return shipment remains with you until the returned product has been received by FLIPGNOME. Always keep your proof of postage and any tracking information.
  • If FLIPGNOME arrives damaged, we will contact you first. If you can demonstrate that the product was carefully packaged and correctly shipped, we will assess the situation with you and look for an appropriate solution.

Refunds

  • Following a valid withdrawal, we will refund the purchase price, including the standard delivery costs of the original order.
  • The refund will be made within 14 days after we have been informed of your decision to withdraw. We may wait with the refund until we have received the product or until you have provided evidence that you have returned it, whichever occurs first.
  • Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed with you.

Registering a return

Would you like to return your FLIPGNOME? Please send an email to:

info@flipgnome.nl

Have a question about your return?
info@flipgnome.nl